Information Management and Marketing

Journal Articles

Collins, G. and Murphy, J. Marketing Hospitality Websites, FIU Hospitality Review, 20:1, pp 15-31 (2002)

Ellis, P. and Pecotich, A. Macromarketing and International Trade: Comparative Advantage versus Cosmopolitan Considerations, Journal of Macromarketing, 22:1, pp 32-56 (2002)

Heuchan, J., McGuire, S., Kahl, J. and Murphy, J. Exploring Web Site Use by Western Australian Schools, International Journal of Educational Technology, 3:1 (2002)

Hong, F.C., Pecotich, A. and Shultz, C.J. Brand name translation: language constraints, product attributes and consumer perceptions of quality in East and Southeast Asia, Journal of International Marketing, 10:2, pp 29-45 (2002)

Marinova, A., Murphy, J. and Massey, B. Permission E-mail Marketing, Cornell Hotel and Restaurant Administration Quarterly, 43:1, pp 61-69 (2002)

Schegg, R., Frey, S., Steiner, T. and Murphy, J. Benchmarks of Web Site Design and Marketing by Swiss Hotels, Information Technology and Tourism, 5:2, pp 73-89 (2002)

Sweeney, J.C. and Chew, M. Understanding consumer-service brand relationships: a case study approach, Australasian Marketing Journal, 10:2, pp 27-43 (2002)

Sweeney, J.C. and Wyber, F. The role of cognitions and emotions in the music-approach-avoidance behavior relationship, Journal of Services Marketing, 16:1, pp 51-69 (2002)

Sweeney, J.C. and Webb, D. Relationship benefits: an exploration of buyer-supplier dyads, Journal of Relationship Marketing, 1:2, pp 77-91 (2002)

Webb, D. and Hassall, K. Measuring visitor satisfaction with Western Australia's conservation estate, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 15: pp 81-113 (2002)

Webb, D. Investigating the structure of visitor experiences in the Little Sandy Desert, Western Australia, Journal of Ecotourism, 1:2 & 3, pp 149-161 (2002)

Conference Publications

Cadeaux, J. and Pecotich, A. The Proceedings of the 27th Annual Macromarketing Conference, Macromarketing in the Asian Pacific Century, Sydney, NSW, The University of New South Walse, 2002: pp 1-390 (2002)

Chindarsi, K., Spafford, H. and Miller, J. How can we teach students how to learn?, Teaching and Learning Forum 2002: Focusing on the Student, Mount Lawley, WA, Professional Development and Development Services, 11th Annual Forum: pp 183-188 (2002)

Dagger, T.S. and Sweeney, J.C. Service quality dimensionality: exploring a high-involvement, on-going service context, ANZMAC 2002, Deakin University, Geelong, Australia, Learning Services, 7: pp 1981-1987 (2002)

de Lurdes Veludo, M., Macbeth, D. and Purchase, S. Collaborative relationships within a subsidiary network context: a case study in the automotive industry, Inaugural conference of the IMP Group in Asia, Perth, Western Australia, IMP Group, 1: pp 1-25 (2002)

Ekaterina, K., Pecotich, A. and Bock, T. Belarus in Transition: A Preliminary Examination, The 27th Annual Macromarketing Conference, Sydney, NSW, The University of New South Walse, 27th Annual Conference: pp 242-261 (2002)

Ernst, W. Mathematical Programming of Individual Consumer Behaviour: a proposition for urban traffic assignment, Industrial Optimisation Symposium, Perth, Western Australia, Curtin University, 2002: pp 1-8 (2002)

Ernst, W.F. The Equivalence Theorem: MP-modles of Individual Consumer Behaviour-a proposition for urban traffic assignment, The 24th CAITR 2002, Sydney, NSW, The University of New South Wales, 2002: pp 1-10 (2002)

Frey, S., Schegg, R. and Murphy, J. Guten Tag? Bonjour? Buon Giorno? Bun Di? Electronic Customer Service in the Swiss Hotel Industry, Tourism and Hospitality on the Edge, Perth & Gold Coast., CRC for Sustainable Tourism, Gold Coast., 9 (2002): pp 1-17 (2002)

Gherissi-Labben, T., Schegg, R. and Murphy, J. The State of Electronic Customer Service in the Tunisian Hotel Business, 7th AIM, Hammamet, Tunisia, Association Information et Management, CD Rom: pp 1-11 (2002)

Hsiao, M.J., Purchase, S. and Rahman, S. The impact of buyer-supplier relationship and purchasing process on the supply chain performance: a concpetual framework, Inaugural conference of the IMP Group in Asia, Perth, Western Australia, IMP Group, 2002: pp 1-24 (2002)

Jolley, D.W., Mizerski, R.W. and Mizerski, K. The Effect of Habit in Electronic Game Machine Betting, Society for Marketing Advances, St. Pete Beach, Florida, The Society for Marketing Advances, 2002: pp 138-141 (2002)

Jolley, D.W., Mizerski, R.W. and Olaru, D. Predicting Consumer Retention in Internet Gambling: The Moderating Effects of Habit, AMA Summer Marketing Educators' Conference, http://ecommerve.ama.org/events/summered, American Marketing Association, Summer, 2002: pp 1-24 (2002)

Kriz, A., McSwiney, C., Purchase, S. and Ward, T. Getting the right interview in Asia, Inaugural conference of the IMP Group in Asia, Perth, Western Australia, IMP Group, 2002: pp 1-21 (2002)

Lambert, C. and Mizerski, R.W. The Effects of a Premium Continuity Promotion On Buyers at a Quick Service Restaurant, Australian and New Zealand Marketing Academy Conference (ANZMAC), Deakin University, Geelong, Victoria, Learning Services, 2002: pp 681-686 (2002)

Liu, F., Dixon, M. and Murphy, J. Exploring Online Buying and Online Trust in China, Association for Consumer Research 2002 Asia-Pacific Conference, Geelong, Victoria, Learning Services, 2003: pp 2-16 (2002)

Liu, F. and Mizerski, R.W. The Relationship between Bilinguals' Attitude towards Languages and their Compreshension of Mandarin Radio Advertising: A Cantonese Reaction, Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, Victoria, Learning Services, 7: pp 1341-1347 (2002)

Lowe, S., Purchase, S. and de Lurdes Veludo, M. Business relationships: cross-cultural analysis, Inaugural conference of the IMP Group in Asia, Perth, Western Australia, IMP Group, 1: pp 1-14 (2002)

McSherry, L., Ward, T. and Purchase, S. The nurturing of relationships with retail customers, ANZMAC 2002, Deakin University, Geelong, Australia, Learning Services, 7: pp 711-717 (2002)

Miller, J. Developing Approaches to Development: A Societal Marketing Perspective, The 27th Annual Macromarketing Conference, Sydney, NSW, University of New South Wales, 27th Annual Conference: pp 300-306 (2002)

Murphy, J., Tan, I. and Abd-Rahman, R. Diffusion of Email Customer Service in Singapore's Travel, ANZMAC 2002, Deakin University, Geelong, Australia, Learning Services, 7: pp 341-348 (2002)

Neale, L. and Murphy, J. A Study of Australian Company Responses to Email Complaints, ANZMAC 2002, Deakin University, Geelong, Australia, Learning Services, 7: pp 1331-1338 (2002)

Olaru, D. and Smith, B. Modelling Daily Activity Schedules with Fuzzy Logic (Does network monopoly matter?), The 24th CAITR 2002, Sydney, NSW, The University of New South Walse, 2002: pp 1-9 (2002)

Olaru, D. and Smith, B. Applying Neural Networks to the Interaction Between Land-Use and Transportation Networks: A Comparison with Multivariate Techniques, Proceedings of the 3rd International Conference: DM in U&CE, London, Serenade Consultants and Abacus Data & Document Capture, 3: pp 1-9 (2002)

Olaru, D. and Smith, B. Does network morphology matter?, The 24th CAITR 2002, Sydney, NSW, The University of New South Walse, 2002: pp 1-10 (2002)

Pecotich, A., Rahtz, D.R. and Shultz II, C.J. Towards a Framework for Legal and Judicial Capacity Builidng in Developing Economies: A Marketing Viewpoint, The 27th Annual Macromarketing Conference, Sydney, NSW, The University of New South Walse, 27th Annual Conference: pp 332-340 (2002)

Pecotich, A. and Hwa, C.H. Macromarketing and Traditional Chinese Wisdom for Modern Business, The 27th Annual Macromarketing Conference, Sydney, NSW, The University of New South Walse, 27th Annual Conference: pp 366-377 (2002)

Pecotich, A., Ward, S.P. and Yang, S. Just a Spoonful of Sugar: Patent Brand Name Effects on the Antidepressant Prescription Habits of Psychiatrists and General Practitioners, Macromarketing in the Asia Pacific Century, Sydney, NSW, The University of New South Walse, 27th Annual Conference: pp 61-67 (2002)

Purchase, S., Butler, B. and Singh, T. Discrimination in Australian company internet usage, ANZMAC 2002, Deakin University, Geelong, Australia, Learning Services, 7: pp 291-297 (2002)

Randolph, C., Murphy, J. and Ruch, D. Using log files to measure, evaluate and improve course websites, Annual International HERDSA Conference, Perth, Western Australia, Higher Education Research and Development Society of Australiasia, 25: pp 553-561 (2002)

Said, L.F., Mizerski, R.W. and Murphy, J. Marketing Issues in Online Games, ANZMAC 2002, Deakin University, Geelong, Victoria, Learning Services, Deakin University, 2002: pp 201-208 (2002)

Sweeney, J.C. and Swait, J. The power of commitment: an empirical study in the context of consumer services, 10th International Colloquium in Relationship Marketing, Kaiserslautern, Germany, University of Kaiserslautern, 2: pp 703-715 (2002)

Sweeney, J.C. and Cordova, D. Relevance of brand personality in high and low motivation conditions, ANZMAC 2002, Deakin University, Geelong, Australia, Learning Services, 7: pp 1891-1897 (2002)

Tan, P. and Murphy, J. Log Files: A New Tool for Hospitality Research, Tourism and Hospitality on the Edge, Perth & Gold Coast., CRC for Sustainable Tourism, Gold Coast., 9 (2002): pp 1-12 (2002)

Taplin, J., McGinley, C. and Smith, B. A Western Australia regional tourism impact model for decision support, Tourism and Hospitality on the Edge, Perth & Gold Coast., CRC for Sustainable Tourism, Gold Coast., 9 (2002): pp Part 48, 1-18 (2002)

Taplin, J.H.E. Cross-destination effects in car travel impact models: a Markov solution, 24th Conference of Australian Institutes of Transport Research, Sydney, NSW, The University of New South Wales, 2002: pp 1-7 (2002)

Theingi and Ogunmokun, G. The impact of control strategy and market entry decision process on export performance: an exploratory study of small-medium sized firms in Thailand, Annual Macromarketing Conference: Macromarketing in the Asia Pacific Century, Sydney, The University of New South Wales, 27: pp 16-32 (2002)

Webb, D. Marketing and pleasure, Buddhism and happiness, Macromarketing in the Asia Pacific Century, Sydney, The University of New South Wales, 27: pp 181-188 (2002)

Young, R. and Letch, N. Socio-Psychological Forces in Knowledge Management: An Exploration of Impact of Culture in a Software Development Team, The 6th Pacific Asia Conference on Information Systems, Tokyo, Japan, Japan Society Office Center, 1: pp 1084-1088 (2002)

Young, R. and Letch, N. Knowledge Management Strategies: developing an activity-based approach, The 13th Australasian Conference on Information Systems, Melbourne, Australia, School of Information Systems, Victoria University, 1: pp 267-278 (2002)

Young, R. and Letch, N. National Culture Influences in Cross-Cultural Software Development Teams: an analysis of social networks, The 13th Australasian Conference on Information Systems, Melbourne, Australia, School of Information Systems, Victoria University, 1: pp 197-207 (2002)